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Siebel/Salesforce Support Specialist

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Field Operations
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WD30117784155 Requisition #
Thanks for your interest in the Siebel/Salesforce Support Specialist position. Unfortunately this position has been closed but you can search our 4,726 open jobs by clicking here.
How you will do it 
  • General support for Salesforce E3, BSNA and Compass
  • Leads: assistance with entering, reassigning, converting
  • Accounts: creation, reassigning, cleaning, generating ERP, merging and unmerging
  • Contacts: cleaning records, attaching to Accounts
  • Opportunities: assistance with entering, generating CPQ
  • Estimates: creation, troubleshooting errors, answering general questions, linking to correct Opportunities and Accounts
  • Resetting passwords and assisting with updating AD Credentials
  • User setups and job role updates in for production and test environments for both Salesforce and Compass
  • Monitoring multiple Chatter queues such as TycoIS Data Quality, TycoIS CLG Support, and TycoIS Change, Training, Adoption
  • Respond to emails in the Sales Support queues
  • Processing temporary and permanent DOA (Delegation of Authority) requests
  • Assisting with complex Multi-site and Parent Child Accounts and Estimates
  • National Account alignments / updating National Account ownership
  • Processing daily reporting such as sending Chatters on Actuals activity and Site Survey reports.
  • Training sales reps in person and on webinars, documenting processes for internal and end users.
  • Attention to detail and focus on tasks is critical.  
  • Work within a small growing team.
  • Some weekend work is required, around 5 weekends per year.
Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you 

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email

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