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Site Reliability Engineer

WD30100397258 Requisition #

Daily Responsibilities

* Leading team of Site Reliability Engineers in Sensormatic Solutions Bangalore

* Maintain goals & accountabilities for direct reports and provide reporting on performance

* Work with international teams to keep processes aligned to achieve customer service excellence

* Analyzing, investigating, and identifying root cause of complex customer issues, and communicate findings to appropriate group for resolution. Resolving issues that do not require escalation
* Reviewing workflow tickets created and ensure issues are properly addressed.
* Monitoring and reporting status of tickets to respective internal/external customers and interested parties
* Strictly following change control process
* 24/7 on call duty in case of emergencies, based on rotating shifts
* Responding to alerts promptly and escalate issues when necessary
* Working off-hours periodically to accommodate maintenance/downtime windows
* Creating and updating Runbook documents and procedures for troubleshooting and system management
* Being responsible for all internal/external facing customer report distribution and maintenance
* Providing low-to-moderate level internal and/or customer network support
* Participating in Research and Development activity as needed to progress new or improved products, processes, or formulas
* Performing miscellaneous job-related duties and projects as assigned

Basic Duties
* Investigating and identifying the root cause of moderately complex customer, network, application, and server issues.
* Assist in application implementation, support, monitoring, change management, and training.
* Operate as an escalation liaison between the frontline staff supporting the retail customer utilizing the cloud services and the Development and Cloud Engineering staff.

* Oversee team of Site Reliability Engineers and make sure processes and responsibilities are being adhered to.

* Assess performance and provide/develop ideas for improvement.

* Transition ongoing activities and issues to next shift.

* Rotating weekend shifts

o Strong communication

o Leadership/people management experience

o Cloud computing solutions (AWS, Azure, Google) is a significant plus. 
o Basic Networking concepts and troubleshooting network connectivity issues
o Automatic Job Scheduling software
o Basic Windows and Linux platforms - Advanced Linux knowledge a significant plus
o Expertise in deployment automation a huge plus - Puppet, Terraform or similar technologies 
o MS Office
o SAN concepts
o Information security concepts


6 Years - Bachelors Degree

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