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Software Support & Training Specialist - SprinkCAD

Field Operations
WD30058195323 Requisition #
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Responsible for Support and training in the SprinkCAD products for our customers. Supports sales and prospect, during the sales process, by providing consultancy and product demonstrations. Takes care of all costumers needs during implementation, training and using SprinkCAD software. 

What you will do

•Provide Technical Support to Sales and  Customers 
•Do product sales and marketing presentations in person and over web
•Report customer issues and software bugs to development through sprinkCAD systems
•Support the full product range of SprinkCAD Software Suite 
•Test new versions of software suite and report issues
•Build and deliver Trainings as needed for customers and internal employee in close cooperation with Training Department
•Build reports from data collected from software usage
•Participate in creating customer FAQ library
•Participate in creation of 3D CAD and BIM libraries
•Support New Product Development Projects to both Engineering as well Product Management
•Project team member for large projects
•Attend and be pro-active part of assigned industry technical committees
•Travel to customer sites  with some international travel required 
What you will need

•Customer focused
•Problem-solver, self-starter and data and analytics driven by nature 
•Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
•General knowledge of the Fire Protection Engineering principals and awareness of currents industry trends
•Understanding and application of the applicable NFPA standards in regards to water based fire protection including NFPA 13, 14, 25, 750 among others
•General awareness of the NFPA standards process 
•Understanding and application of the applicable FM standards
•General awareness of the International Building Code (IBC)
•Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
•Superior written and spoken English communication skills and excellent listening skills are a must. Spanish or other language capabilities are welcome.
•Strong, positive interpersonal skills
•Presentation skills
•Detail-oriented, particularly with respect to managing customer satisfaction
•Ability to identify need for and develop, processes and supporting materials
•Well-versed in MS Office Suite, including Word, Excel, and Outlook
•Proficient in the use of SprinkCAD, AutoCAD, NavisWorks  and Revit
•Web development skills are desirable
•Salesforce.com & SAP experience is highly desirable 
•BS Degree in Fire Protection or Mechanical Engineering preferred
•5+ years related experience in the fire protection industry.

Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

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