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Sr Director, Customer Digital Transformation

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Program Management
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WD30111358089 Requisition #

What you will do

Under general direction, the role will lead global customer facing strategies and actions related to our global products’ digital transformation initiatives and flawless execution and accountability into all into all projects.  This includes driving business commitments in delivering best in class customer facing and sales enablement technologies to drive profitable growth and industry share across Global product’s $12B product portfolio in every sales channel and region globally.  This leader will also lead the PRT, partner transformation office, spanning across all global product business units and leading workstream across all functions and business units.

 

How you will do it

  • Lead the design, development and execution of Customer facing strategies and actions related to our global products digital transformation initiatives focused on delivering holistic best in class customer facing experiences
  • Chair the Partner Transformation Office, providing executive leadership that spans across all global businesses and functions.
  • Designs and implements “One Global Products” operating model change, shared account management model, phases and business case; partners with IT to roadmap appropriate technology stack.
  • Drive change management methodology and process across all GP digital transformation projects to ensure customer and business value are tracked and realized 
  • Working in close partnership with product and functional leadership to develop and implement a sustainable closed loop model for gathering and actioning customer feedback to drive business value and customer outcomes, identifying transferrable best practices, developing practices where needed, and disseminating successful practices across other product business units and regions of the world.  The work will also include developing and implementing process, tools, and management cadence to sustain impact.
  • Develop, communicate, and drive customer adoption of our digital transformation platform.  Collaborate with marketing and communication teams on change management programs, training, and adoption to deliver customer value and establishing global performance metrics for each customer touchpoint.
  • Lead research-led, user-centered experiences​ with global perspectives on creative work, ​ establishing the benchmark for what best customer enablement platform looks like
  • Lead other key global commercial excellence initiatives as determined to be applicable.

 

 

What we look for

  • Bachelor’s degree in Engineering, Business, or a related field is required 
  • Minimum of 10+ years with proven experience in leading global end-to-end Customer Enablement change management projects (3+ projects that were at least 6 months in duration) including managing global/regional resources and delivering results in a highly matrixed environment
  • Minimum 4+ years managing global programs/projects required OR experience working on a program team as a functional lead 
  • 3+ years’ experience in SafeAgile development desirable
  • Prosci change management certification desirable
  • High energy, charismatic, innovative, creative individual that is both the ability to be strategic with the vision & tactical on the mission  
  • Leadership DNA, proven ability to excite and lead a large global customer and sales enablement teams (Internal & vendor)
  • Able to navigate through multiple areas of the businesses to establish rapport and create synergies.

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