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Sr. Manager Black Belt I

Quality & Continuous Improvement
WD30099010238 Requisition #

Primary Duties:

This position reports into the SGM-CI, IBC, and is a strategic position for establishing IBC as a center with processes that are efficient and optimized. As an CI Senior Manager for IBC, you will be responsible for:

·        Evaluating current business performance and identify gaps in critical areas which limit efficient operations.

·        Establish and implement Continuous Improvement plans and monitors progress, ensuring the achievement of desired results promptly. 

·        Provide technical leadership and development coaching to six sigma various Belts and projects, including the development of various RPA tools and other automation projects.

·        Assure that projects are executed following the Six Sigma methodology


How you will do it:

·        Work with operation leaders at IBC and set-up a process that helps evaluate the current business process in the center.  Bench-mark the process with best practices (within and outside RBCO) and create a roadmap for continuous improvement for IBC.

·        Assists the functional departments during the planning and implementation stages of Six Sigma projects.

·        Create documents and other material to communicate change to Six Sigma Methodology.

·        Support projects with well defined parameters.

·        Verify that DMAIC methodology and tools are being properly applied to projects 

·        Consult on Six Sigma projects about project direction, financial and quality improvement opportunities and suitability as a Six Sigma project

·        Share “best practices” throughout the Company and monitors Six Sigma projects for opportunities for cross-collaboration

·        Review project status with assigned Black Belts and Champions and provides counsel and advice on the use of Six Sigma tools and methodology

·        Assure assigned Black Belts are kept informed of new developments/approaches in Six Sigma methodology

·        Model the Six Sigma process in individual and group interactions and challenges current thinking and resistance

·        Look for opportunities to recognize and publicize the accomplishments of assigned  Black Belts

·        Stay current with company Six Sigma initiative and new processes and quality improvement tools and techniques

What we look for

·        Bachelor / Professional Master’s Degree.  Preferably in Engineering / Science or Statistics

·        Strong understanding of and experience in the finance process

·        Working experience within a shared services center/ BPO for Manufacturing company or equivalent

·        Good analytical and presentation skills

·        8+ years of experience with at least the last 2-3 years in the finance area.

·        Valid Black Belt certification

·        F&A experience in PTP/RTR/OTC areas is a must

·        Strong math & statistical capabilities

·        Good command over MS Office Apps.

·        High Energy & Strategic thinking



·        Experience in driving RPA/Automation projects 

·        Self-starter who is performance and quality-oriented

·        Good communication skills (verbal and written)

·        Flexible work style and ability to work under pressure

·        Adaptable to learn new processes, concepts, and skills

·        Ability to communicate with the senior management and manage the conflicting situations

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