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Sr. Manager Sales Operations and Support (National Accounts)

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Customer Support
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WD30068011089 Requisition #
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What you will do:

The primary function of this position is leading the National Accounts Deficiency team, whose job it is to ensure our customers receive quotes in a timely manner that adhere to their contractual stipulations, and the applicable fire codes while ensuring profitability targets for JCI.

What you will do:

• Responsible for ensuring revenue and productivity goals are achieved through effective management and coaching of all employees.
• Responsible for the cycle time of quoting from the point of identification that a quote is required to its presentation to the customer.
• Will be responsible for reporting out on KPIs, including revenue, margins, productivity and other KPIs specific to the programs they oversee.
• Analyzes reasons for quotes not being approved by customers to determine opportunities for improved close rates.
• Must be able to influence across the organization without direct authority in a way that impacts results and the customer experience.
• Must work successfully with other department heads to ensure smooth transitions between processes.
• Will document all processes and continually identify areas for continuous improvement
• Will Train, review and develop team members.
• Perform other duties as required.

What we look for:

• Must effectively motivate, manage and direct all employees
• Must have the ability to work with various systems that encompass all aspects from the process.
• Must have the ability to handle a variety of situations encountered during the deficiency process.
• Must develop and maintain high levels of trust and credibility with Senior Leadership and other department heads.
• Bachelor’s Degree preferred or equivalent experience
• 5+ years of customer service and sales experience in a related business with a proven successful record of accomplishment that is verifiable.
• 5+ years of management and direct report experience.
• Excellent communication and presentation skills.
• Good MS Office Skills – Excel, Word and PowerPoint.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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