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Human Resources
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WD30073552156 Requisition #
Thanks for your interest in the Sr Quality Analyst position. Unfortunately this position has been closed but you can search our 2,616 open jobs by clicking here.

What we look for: 

  • Bachelor’s Degree in IT, Administration or related field required.
  • Advanced Excel skills. (Dynamic tables, macros, etc.)
  • Able to handle large amount of data in excel or other data base program.
  • Information Analysis
  • Related experience in Call Center or HRSS metrics desirable.
  • Desirable Knowledge of Customer Satisfaction Indicators (NPS, CSAT, Resolution Score, etc.) and Evaluation of calls processes to comply with customer requirements
  • High English Proficiency (written and spoken), capable of delivering presentations in English. Other languages such as French, Portuguese are desirable.
  • Oral and written communication skills.
  • Capable to work in multiple projects successfully and simultaneously is desirable.
  • Ability to understand and develop successfully partnerships with customers and peers.
  • High Analytical and Problem-Solving skills.
  • Experience in Microsoft Office suite applications.
  • Experience in Customer Relationship Management systems (Microsoft Dynamics preferable) and Telephony Operation system (Avaya preferable)
  • Proficient in SharePoint application or other virtual knowledge management tool.
  • Advanced Excel skills. (Dynamic tables, macros, etc.)
 
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
 


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