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Start the year off right with Johnson Controls! Hiring Emergency Dispatch Operators in KCMO!

Customer Support
2113389 Requisition #

Since the start of the pandemic our focus has been on the safety of our employees, customers, partners and communities, while continuing to run our business and support our customers. We continue to see an increasing number of our customers and partners implementing vaccine mandates for those working within their facilities, including our employees. More than 1000 of our customers in the U.S. are currently requiring vaccination from their suppliers, with this number increasing every day.

The U.S. Federal government is one of BSNA’s largest customers and the Federal government recently issued multiple vaccination requirements that directly impact our company. A cross-functional team worked diligently to sift through the complexities of those requirements and determined the best solution with both our employees and our customers in mind. The team developed a site classification model to manage the Federal requirements, and area and local leadership teams determined site classifications based on Federal work, capacity needs, customer requirements, market conditions, etc.

As a result of that review, management has determined that this role now requires candidates to be vaccinated in order to meet our Federal government and/or customer obligations.  We thank you for your patience and support as we work through this complexities.

What you will do

Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties. The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures

How you will do it

As an Emergency Dispatch Operator you will participate in a five week training. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work through training module to be a successful Emergency Dispatch Operator. 

What we look for


  • Must be 18-years-old
  • Part-time shifts available 
  • Must be flexible to work any shift
  • Minimum of six (6) months of customer service experience; one year or more call center experience preferred 

Part-time and Full-time schedules 


  • High school diploma or GED preferred.
  • Excellent communication skills.
  • Able to type between 20 - 25 wpm.
  • Basic knowledge of computer applications.
  • Ability to work efficiently under pressure
  • Strong problem solving skills
  • Strong organizational skills
  • Strong work ethic 
  • Successfully graduating from your training program is an essential job requirement. 
  • Training is for 5 weeks (Paid)   

Training Start Date: Class start date 1/10 Time: 7:00 A.M. to 3:30 P.M. training - 5 weeks

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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