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Customer Support
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WD30089022003 Requisition #
What you will do
He/she will be responsible for supporting regional operational activities and overseeing all aspects of the store and warehouse.

How you will do it
  • Store sales growth both in units and Parts and Supplies.
  • Operational support and management of the region.
  • Manages customer support and maintains an efficient operation.
  • Develops and trains the Counter Sales and Warehouse Associates.
  • Maintains inventory control within store and region to adequately serve customers while maintaining 98% cycle count accuracy.
  • Manages all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
  • Trains warehouse personnel in material handling methods and ensuring that the applicable OSHA requirements are fulfilled, including forklift certification.
  • Manages the product selection function for the location.
  • Administers the Factory Warranty policies, and includes review and approval of warranty claims and the proper disposition of defective items.
  • Ensures that the facility team and regional team adhere to all Branch policies and procedures.
What we look for
Required

  • 3-5 years' experience in B2B store/warehouse management.
  • Proficiency in Windows and Microsoft Office software.
  • Strong interpersonal, customer relationship and decision-making skills.
  • Effective and professional communication and organization skills.
  • Strong analytical skills and a positive human relations orientation.
Preferred
  • Bachelor's Degree in a related field.
  • HVAC industry experience.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

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