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Customer Support
WD30063439030 Requisition #
Thanks for your interest in the National Dispatch Supervisor position. Unfortunately this position has been closed but you can search our 4,049 open jobs by clicking here.

What we look for:

• College degree or 5+ years of direct supervisory experience required.
• Demonstrated understanding of common or accepted electronic security practices and operational strategies.
• Demonstrated ability to translate strategic vision into tangible programs and approaches
• Demonstrated Operational Agility and the ability to shift smoothly and quickly from task to task
• Comfort with ambiguity and the ability to make service delivery decisions on the fly.
• Demonstrated ability to coach and inspire excellence in front line team members
• Willingness to maintain a consistent, SOP driven approach across peer teams.
• Ability to de-escalate customer concerns and/or complaints and identify solutions to scheduling conflicts
• Ability to understand business KPI’s, identify trends or root cause, and develop and implement action plans as needed to meet corporate goals.
• Comfort around and demonstrated professionalism with higher management including Central Operations Leaders as well as Sales and Field managers and directors.
• Good organizational, multi tasking, and time management skills.
• Knowledge of MasterMind and Service Power preferred.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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