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Systems Integration & Development Lead

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Quality & Continuous Improvement
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WD30077579205 Requisition #
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Who We Are:                   
ShopperTrak is on a mission: we are revolutionizing the brick and mortar retail world with innovative products that fuel their success. Our path forward includes active exploration of IoT, Computer Vision, Machine (Deep) Learning and other technologies. We believe this is a thrilling journey and providing clarity on our future and empowering people to do their best work is the key to our success.  We are inspired by people who are passionate, curious and want to push the envelope on innovation. Around here, our motto is “build great stuff” that helps solve problems for our customers and wonderful things will follow.
 
What you'll do:

You are someone who takes pride in your work, seeks order in chaos, and wants the opportunity to work with your like-minded individuals.  You are a leader, not a follower, with an innovative spirit who wants to collaborate with a team of brilliant minds in our quest to build brilliant products.  You are flexible, agile, and disciplined all at the same time, and are comfortable in a largely undefined role, in which shades of grey will be far more common that black and white answers.
 
The Systems Integration and Development Manager is responsible for representing the ShopperTrak Global Operations team in several key areas  1. The development and rollout of a new CRM tool – ServiceMax (and by extension, Salesforce),  2. The ongoing development and enhancement of the current CRM tool – Remedy, 3. The development and rollout of the new global finance and supply chain ERP – Oracle Fusion. 4 The creation and distribution of pertinent Ops metrics, including the evolution of these metrics alongside the implementation of the new core business systems referenced above, and the ongoing administration of the above systems, especially the ServiceMax CRM, via indirect management of the CRM Admin.

ServiceMax (Salesforce) – You will be responsible for representing the Operations team during project discussions involving the future state of ServiceMax, the cutover from Remedy, and all process items, documentation and trainings in between.  While you will not be the lead Project Manager assigned to this effort, you will be responsible for a number of shared project management duties, such as reviewing process plans, providing advice, key insights and expertise, circulating and seeking various approval from key stakeholders, development of training material and leading training sessions, and other key items as they arise.  Your role will inherently evolve alongside the evolution of the ServiceMax project.  
Remedy – You will represent Operations in ‘all things Remedy’.  This includes, but is not limited to, gathering enhancement requirements from key Remedy users (Directors, Managers, Team Leads, Analysts, Coordinators, PMs), documenting these requirements with or without the assistance of a Business Analyst, prioritizing these requests in JIRA, attending daily status review meetings on JIRA progress and relaying this information to the key Ops stakeholders, assisting with Remedy report development and report substitutions (Crystal, Saved Search, etc.), and other Remedy-related items, as they arise.
Oracle Fusion - You will represent the Operations team during all meetings involving Oracle Fusion.  In particular, you will lead in any areas in which knowledge of the existing Remedy CRM or the development of the new ServiceMax CRM are applicable.
Ops Metrics – your team will produce, maintain and evolve a wide variety of Ops metrics using tools such as MS Excel, MS Power BI, Qlik and other software products, as applicable

What we look for:
Bachelor’s degree and fluency in the English language
Expertise in Remedy, MS Office and other electronic tools
General knowledge of business and specific knowledge of process improvement techniques
Plan, organize, and direct activities related to activities of employees dealing with system implementation and production.
Exercise good judgment, including when to seek input from your supervisor(s) and when to make decisions on behalf of Operations.
Perform a broad range of supervisory responsibilities over others, most of whom will be non-direct reports 
Communicate orally in the English language with customers, clients, and the public in face-to-face, one-on-one settings; in group settings; and over a telephone. 
Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar. 


Preferred:
Knowledge of Remedy, Service Max (Salesforce), MS Power BI, Oracle Fusion
Operations Management experience
Five-plus years of broad ShopperTrak experience plus 

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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