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Field Operations
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WD30104900337 Requisition #
Thanks for your interest in the Tech Support I position. Unfortunately this position has been closed but you can search our 3,662 open jobs by clicking here.
Johnson Controls is looking for a Level 1 Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for Access Control products a world leader in access control and electronic security.
Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
Position Reports to: Technical Support Supervisor
 
 
How you will do it:
 
  • Provide world class technical support to the certified field technicians from our authorized dealer network.
  • Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
  • Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
  • Document each request in our ticketing system (Salesforce)
 
  • What we are looking for:
 
  • Essential - DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
  • Essential - Perfect spoken and written English : 95% US customer base
  • Essential - Bilingualism (English/Spanish)
  • Essential - Advanced troubleshooting skills
  • Essential - Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
  • Essential - TCP/IP and Networking
  • Important - Technical Support/ Customer Service experience
  • Electronics knowledge
 
  • Database knowledge: Microsoft SQL
  • .Net knowledge
  • Electronics knowledge
  • Security industry or security products experience (Intrusion/ Access Control)
  • Strong verbal and written communication skills
  • Good priority setting and organization skills
  • Good initiative, resourceful and self-learner
  • Able to work within a team environment.

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