Tech Support I
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Johnson Controls is looking for a Level 1 Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for Access Control products a world leader in access control and electronic security.
Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
Position Reports to: Technical Support Supervisor
How you will do it:
- Provide world class technical support to the certified field technicians from our authorized dealer network.
- Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
- Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
- Document each request in our ticketing system (Salesforce)
- What we are looking for:
- Essential - DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
- Essential - Perfect spoken and written English : 95% US customer base
- Essential - Bilingualism (English/Spanish)
- Essential - Advanced troubleshooting skills
- Essential - Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
- Essential - TCP/IP and Networking
- Important - Technical Support/ Customer Service experience
- Electronics knowledge
- Database knowledge: Microsoft SQL
- .Net knowledge
- Electronics knowledge
- Security industry or security products experience (Intrusion/ Access Control)
- Strong verbal and written communication skills
- Good priority setting and organization skills
- Good initiative, resourceful and self-learner
- Able to work within a team environment.
