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Technical Specialist (Controls)

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Field Operations
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EB00065591317 Requisition #
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What you will do

 

  • Responsible for technical service delivery, technician development and training. The TTL (Tech) is considered the Technical Subject Matter Expert for chiller, controls, or mechanical service disciplines. The TTL (Tech) further contributes by developing their team on how to profitably execute their work, communicate effectively with customers and sub-contractors, and deliver customer satisfaction. The TTL (Tech) also focuses on increasing FLSPs participation for the growth of L&M business.
  • Recognized as a Technical Leader by peers while being a coach and mentor within the team. Chief escalation point on complex technical issues and provides on-the-job training for other technicians.
  • Responsible to own, drive, manage and report technical learning progression of all assigned FLSPs.
  • Assists the SOM / COA with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
  • Provides on-the-job training and coaching to identify L&M opportunities. Assists in developing quotes and/or estimates for identified L&M work.
  • Maintains excellent relationships with assigned customers and ensures ultimate customer satisfaction.
  • Provides consultant level services for customers related to building system repairs and enhancements.
  • Provides safety leadership and instruction to all Technicians and JCI sub-contractors.

 

 

 

 

 

 

 

 

 

What we look for

 

  • In addition to the Technical requirements of the given field, TTL (Tech) need past experience where strong leadership activities have been demonstrated.
  • Ability to act independently and be able to effectively coach and deliver on-the-job trainings. Effective interpersonal skills to represent the company to customers.
  • Able to explain technical information to technical and non-technical people.

 

 

 

 

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