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Technical Support Coordinator

Field Operations
WD30091862037 Requisition #
Primary Objective

Implement and maintain administrative procedures including system set up and maintenance to ensure their timeliness, accuracy, effectiveness and data integrity.

Specific Accountabilities

  • Invoicing procedures for ACT & NSW fire alarms are complying with ADT’s standards;
  • Responsible for running the daily fire alarm reports;
  • Set up and maintenance of new accounts
  • Lodging of fire alarm waiver applications & waiver appeals with Fire & Rescue;
  • Processing of waiver and account credits
  • Requesting of Incident Reports from Fire & Rescue;
  • Liaising with Fire & Rescue
  • Customer contacts updates for Commercial & Corporate customers
  • Responsible for customer contacts action queue
  • Corporate customers end of month reports
  • Reports & Information requested by Sale Representative
  • Ensure high levels of customer service satisfaction;
  • Ensure quick and effective response to customer problems;
  • Check all data entry is accurate and records are up-to-date;
  • Work closely with the Contract Administrator
  • Other duties that may be requested by manager

  • Administration qualifications or at least 2 years’ experience in an invoicing/administration role 
  • Tertiary qualification in accounting or business administration

Knowledge and Experience

  • PC knowledge / Skills including Microsoft Word, Excel.
  • Mastermind Software experience desirable.
  • Demonstrated track record working in a team environment or invoicing/administration role.
  • Excellent communications skills
  • Excellent co-ordination & time management skills
  • Attention to detail
  • Accurate data entry skills
  • Computer skills (Word, Excel, email)
  • Intermediate Excel Skills

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