🌎
This job posting isn't available in all website languages

Technical Support Specialist II

📁
Customer Support
📅
WD30128426282 Requisition #
Thanks for your interest in the Technical Support Specialist II position. Unfortunately this position has been closed but you can search our 4,856 open jobs by clicking here.

What we look for

Required

  • B.E / B. Tech
  • Technical Customer Support experience from 2-6 years in troubleshooting; relevant exposure and experience in software applications (Android & iOS), building management systems, access control systems, enterprise & building system integrations, APIs, BACnet, HTTPS, server-based offerings, and calendaring systems (i.e., Outlook, etc.) is desirable.
  • Voice and phone support experience is a must (especially North American region)
  • Electronic background would be an add on skill

Knowledge, Skills and abilities required

 Excellent verbal and written communication skills (email writing skills)

  • Good overall knowledge of related software offerings
  • Basic level of proficiency in Microsoft Office Excel and Outlook
  • Strong customer service know-how
  • Good interpersonal and problem-solving skills
  • Ability to work independently and / or in a team environment
  • Ability to work in shifts: all time zone in US  (primarily 5.30pm to 2.30am IST.)

 

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
View All Jobs