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Supply Chain & Procurement
WD30070742122 Requisition #

What you will do

This position is responsible for the management of customer orders from receipt of order to shipment of product. 

How you will do it 

  • Communicates daily with customers via phone, fax, e-mail, etc
  • Enters customer orders into Order entry system the same day the order is received. 
  • Promotes and supports sales promotions. 
  • Collaborates with regional sales force and other field staff to deliver premier customer service. 
  • Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc. 
  • Researches and resolves customer complaints and issues, and provides customer assistance in locating and identifying replacement parts. 
  • Provides same day responses to scheduled dates and backorder status of product. 
  • Researches and processes credit and return requests. 
  • Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
  • Schedule truck lines to schedule pick-up and delivery
  • General warehouse management and cleanliness
  • Files freight damage claims and follow-ups until finalized
  • Other duties may be assigned. 

What we look for 

  • High School diploma or equivalent combined education and experience. 
  • Experience related to Customer Service and high volume calls. 
  • Proficiency in a Windows operating environment, including email and Microsoft Office software. 
  • Strong interpersonal skills and decision making abilities. 
  • Effective and professional communication and organization skills. 
  • Strong conflict resolution skills. 
  • Ability to work effectively in a high-volume fast-paced environment. 
  • Forklift and warehousing experience is preferred
Who we are: 

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.


Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.



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